1.1 Unless specifically and expressly agreed by GlobalTQM in writing (hereinafter called "GlobalTQM"), all services provided by GlobalTQM are governed by general terms and conditions of service as following, which are relevant to any purchase terms and conditions. GlobalTQM reserves the right to change the terms and conditions at any time, and by using GlobalTQM services you agree to abide by the most recent version of these terms and conditions each time you use the GlobalTQM website.
1.2 Services that are carried out by GLOBALTQM, on behalf of an entity or individual from whom the instructions to act have originated (hereinafter called the "Principal") will be carried out by using the processes that permit an independent and objective approach. The result of the Service will consist of a certificate or document (referred to the "Report") communicating the collection of information GlobalTQM has been requested to supply and will be delivered a written document or an online report to the Principal.
1.3 No other party besides the Principal shall be entitled to give instructions to GlobalTQM, particularly on the scope of inspection or delivery of the Report, unless so authorized by the Principal.